1. Introduction
Thank you for choosing PawZync. This Refund Policy explains how refund requests, cancellations, and billing issues are handled for digital services, bookings, subscription plans, and other platform-related payments made through PawZync.
2. Nature of Services
PawZync primarily provides digital services, including online booking support, platform service access, subscription features, and other electronically delivered services. Because these are digital services, refunds are assessed based on service status, billing status, technical issues, and applicable law.
3. Refund Eligibility
Refund requests may be considered in circumstances such as:
- Duplicate payments for the same service or transaction.
- Incorrect billing caused by a verified system error.
- A successful payment was taken but the purchased digital service was not activated due to a verified technical failure on PawZync's side.
- Any other situation where PawZync determines that a refund is reasonably justified.
Refund requests should be submitted within 7 days from the date of payment unless a longer period is required by law.
4. Non-Refundable Items and Situations
- Subscription periods that have already started or been used, except where required by law or where PawZync approves an exception.
- Completed digital services or completed booking-related platform services.
- Charges arising from user error, including incorrect details entered by the user, duplicate submissions caused by user action, or failure to cancel before a billable action is completed.
- Services affected by third-party clinic policies, medical decisions, or appointment outcomes, because PawZync is not the veterinary service provider.
5. Refund Method
If a refund request is approved, the refund will be issued only to the original payment method used for the transaction. Refunds will not be issued to another card, bank account, wallet, person, or alternative payment channel.
6. Processing Time
Once a refund is approved, PawZync will initiate the refund through the original payment channel. The time taken for the funds to appear in the customer account may vary depending on PayHere, Stripe, banks, card issuers, and other financial institutions. In many cases, processing may take approximately 5 to 10 business days, although longer periods may apply depending on the provider.
7. Cancellations
- Users may cancel future recurring subscriptions in accordance with the subscription management options made available through the platform.
- Cancellation stops future billing where applicable, but does not automatically entitle the user to a refund for amounts already charged.
- Booking cancellations may be subject to the applicable booking workflow and any timing or operational limitations displayed at the time of booking.
8. How to Request a Refund
To request a refund, please contact PawZync support and include:
- Full name and contact details
- Transaction ID or payment reference
- Date of payment
- Amount paid
- Reason for the refund request
9. Contact
The FineQubit (Pvt) Ltd (PawZync)
396/6 School Lane, Kalalgoda, Pannipitiya, Colombo, Sri Lanka
Email: support@pawzync.com